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There are three possible reasons why the shipping cost is not being charged.

  • The dimensions of the product which you are trying to ship is larger than what your shipping partner accepts – to fix this try interchanging length and width specifications for the product
  • The item specifications are not entered in “Product Management” > Items > Item name > eCommerce tab
  • The integration with the shipping provider failed for some reason – wait for some time and try placing an order again.

If you believe that the reason for the missing shipping charges is not among those mentioned here, please contact us at

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